| Title | Author(s) | Issue date |
| A successful deployment of an ERP system : a case study of a small Greek company | Sarmaniotis, Christos; Georgiadis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Ασημακόπουλος, Κώστας; Γεωργιάδης, Χρήστος; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία | 3-Jul-2015 |
| Aspects of CRM systems employed by export companies in Thessaloniki area | Sarmaniotis, Christos; Papaioannou, Eugenia; Assimakopoulos, Costas; Παπαϊωάννου, Ευγενία; Σαρμανιώτης, Χρήστος; Ασημακόπουλος, Κώστας | 3-Jul-2015 |
| Characteristics and Dimensions of CRM systems employed in northern Greece hotels | Sarmaniotis, Christos; Papaioannou, Eugenia; Assimakopoulos, Costas; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας | 3-Jul-2015 |
| Construction of a measure of hotels management attitude towards cCustomer-centric orientation | Sarmaniotis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Tilikidou, Irene; Τηλικίδου, Ειρήνη; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας | 4-Jul-2015 |
| CRM systems employed in the hotel sector : a case of a Greek 5 stars hotel | Sotiriadis, Marios; Assimakopoulos, Costas; Sarmaniotis, Christos; Papaioannou, Eugenia; Σωτηριάδης, Μάριος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας; Σαρμανιώτης, Χρήστος | 4-Jul-2015 |
| Cross-Layer designs of multicarrier NC-PRMA systems over powerlines | Pavlidou, Fotini-Niovi; Assimakopoulos, Costas; Papaioannou, Eugenia; Παυλίδου, Φωτεινή-Νιόβη; Ασημακόπουλος, Κώστας; Παπαϊωάννου, Ευγενία | 3-Jul-2015 |
| Factors Affecting Attitudes towards smart Phones: User’s Profile and Proposed Research Model | Georgiadis, Christos; Fidanyan, Marianna; Sarmaniotis, Christos; Papaioannou, Eugenia; Assimakopoulos, Costas; Γεωργιάδης, Χρήστος; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας | 1-Jul-2015 |
| Happy is Up: How Deep-Rooted Metaphors Influence the Effectiveness of Tourism-Related Print Ads? | Sarmaniotis, Christos; Papaioannou, Eugenia; Assimakopoulos, Costas; Gkiouzepas, Lampros; Σαρμανιώτης, Χρήστος; Γκιουζέπας, Λάμπρος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας | 14-Jul-2015 |
| Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay | Georgiadis, Christos; Sarmaniotis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Γεωργιάδης, Χρήστος; Σαρμανιώτης, Χρήστος; Ασημακόπουλος, Κώστας; Παπαϊωάννου, Ευγενία | 1-Jul-2015 |
| Investigating websites’ e-CRM features in building customer relationships : evidence from Greece | Georgiadis, Christos; Sarmaniotis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Γεωργιάδης, Χρήστος; Παπαϊωάννου, Ευγενία; Σαρμανιώτης, Χρήστος; Ασημακόπουλος, Κώστας | 1-Jul-2015 |
| Online reviews as a feedback mechanism for hotel CRM systems | Papaioannou, Eugenia; Assimakopoulos, Costas; Georgiadis, Christos; Sarmaniotis, Christos; Ασημακόπουλος, Κώστας; Παπαϊωάννου, Ευγενία; Σαρμανιώτης, Χρήστος; Γεωργιάδης, Κώστας | 1-Jul-2015 |
| Optimizing The Quality Of Multimedia Information Experience In E-Commerce : An Empirical Examination | Manitsaris, Andreas; Assimakopoulos, Costas; Georgiadis, Christos; Papaioannou, Eugenia; Ασημακόπουλος, Κώστας; Γεωργιάδης, Χρήστος; Παπαϊωάννου, Ευγενία; Μανιτσάρης, Ανδρέας | 14-Jul-2015 |
| Strategic integration of feedback (reputation) mechanism with customer relationship management (CRM) system in the hotel sector | Papaioannou, Eugenia; Sarmaniotis, Christos; Georgiadis, Christos; Assimakopoulos, Costas; Παπαϊωάννου, Ευγενία; Σαρμανιώτης, Χρήστος; Ασημακόπουλος, Κώστας; Γεωργιάδης, Χρήστος | 15-Jul-2015 |
| Successful implementation of CRM in luxury hotels : determinants and measurements | Sarmaniotis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Σαρμανιώτης, Χρήστος; Ασημακόπουλος, Κώστας; Παπαϊωάννου, Ευγενία | 1-Jul-2015 |
| The Contribution of CRM Marketing Variables Towards Improving Company's Performance : A Case of Thessaloniki Area Hotels | Sarmaniotis, Christos; Papaioannou, Eugenia; Assimakopoulos, Costas; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία; Ασημακόπουλος, Κώστας | 1-Jul-2015 |
| The impact of e-CRM features in websites on marketing communication : evidence from the 500 largest Greek companies | Georgiadis, Christos; Sarmaniotis, Christos; Assimakopoulos, Costas; Papaioannou, Eugenia; Ασημακόπουλος, Κώστας; Γεωργιάδης, Χρήστος; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία | 4-Jul-2015 |
| Διαστάσεις της στρατηγικής του CRM : ανασκόπηση της επιστημονικής βιβλιογραφίας, κατηγοριοποίηση ζητημάτων και εντοπισμός ερευνητικών κενών | Sarmaniotis, Christos; Papaioannou, Eugenia; Σαρμανιώτης, Χρήστος; Παπαϊωάννου, Ευγενία | 12-Jul-2015 |
