Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay
Georgiadis, Christos/ Sarmaniotis, Christos/ Assimakopoulos, Costas/ Papaioannou, Eugenia/ Γεωργιάδης, Χρήστος/ Σαρμανιώτης, Χρήστος/ Ασημακόπουλος, Κώστας/ Παπαϊωάννου, Ευγενία
| Institution and School/Department of submitter: | ΤΕΙ Θεσσαλονίκης |
| Keywords: | C2C;E-Service;E-Bay;Quality;Analysis;Satisfaction;Customer’s perception and expectation |
| Issue Date: | 5-Oct-2012 |
| Publisher: | Springer |
| Citation: | Papaioannou, E., Assimakopoulos, C., Sarmaniotis, C. & Georgiadis, C. (2012). Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay. Information Systems and e-Business Management. 11(2):313-330. Journal: Information Systems and e-Business Management, vol. 11, no. 2, 2012 |
| Abstract: | Over the recent years, C2C (consumer-to-consumer) electronic market has increased rapidly, and has become the most active segment of e-markets today. Despite the growth and popularity of online auctions and especially of e-Bay, which has been considered to be one of the most profitable e-commerce companies, the online auction environment is risky and transactions are complex due to the fact that buyer and seller do not know each other and they are not familiar. |
| Description: | Δημοσιεύσεις μελών--ΣΔΟ--Εμπορίας και Διαφήμισης,2012 |
| URI: | http://195.251.240.227/jspui/handle/123456789/4416 |
| ISSN: | 1617-9854 |
| Other Identifiers: | 10.1007/s10257-012-0202-z http://www.researchgate.net/publication/255950541_Investigating_customer_satisfaction_dimensions_with_service_quality_of_online_auctions_an_empirical_investigation_of_e-Bay |
| Appears in Collections: | Δημοσιεύσεις σε Περιοδικά |
Files in This Item:
There are no files associated with this item.
Please use this identifier to cite or link to this item:
This item is a favorite for 0 people.
http://195.251.240.227/jspui/handle/123456789/4416
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.
