Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay

Georgiadis, Christos/ Sarmaniotis, Christos/ Assimakopoulos, Costas/ Papaioannou, Eugenia/ Γεωργιάδης, Χρήστος/ Σαρμανιώτης, Χρήστος/ Ασημακόπουλος, Κώστας/ Παπαϊωάννου, Ευγενία


Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Keywords: C2C;E-Service;E-Bay;Quality;Analysis;Satisfaction;Customer’s perception and expectation
Issue Date: 5-Oct-2012
Publisher: Springer
Citation: Papaioannou, E., Assimakopoulos, C., Sarmaniotis, C. & Georgiadis, C. (2012). Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay. Information Systems and e-Business Management. 11(2):313-330.
Journal: Information Systems and e-Business Management, vol. 11, no. 2, 2012
Abstract: Over the recent years, C2C (consumer-to-consumer) electronic market has increased rapidly, and has become the most active segment of e-markets today. Despite the growth and popularity of online auctions and especially of e-Bay, which has been considered to be one of the most profitable e-commerce companies, the online auction environment is risky and transactions are complex due to the fact that buyer and seller do not know each other and they are not familiar.
Description: Δημοσιεύσεις μελών--ΣΔΟ--Εμπορίας και Διαφήμισης,2012
URI: http://195.251.240.227/jspui/handle/123456789/4416
ISSN: 1617-9854
Other Identifiers: 10.1007/s10257-012-0202-z
http://www.researchgate.net/publication/255950541_Investigating_customer_satisfaction_dimensions_with_service_quality_of_online_auctions_an_empirical_investigation_of_e-Bay
Item type: other
Submission Date: 2018-02-27T18:19:09Z
Item language: el
Item access scheme: free
Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Appears in Collections:Δημοσιεύσεις σε Περιοδικά

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