Eureka! Institutional Repository

Nowadays, the development of emotional intelligence skills is an important component of the management philosophy of each organization, as this is not solely due to the competition of products and services but also to the way it manages its human resources. As work becomes more complex and requires cooperation, businesses where people work in a harmonious relationship have a competitive advantage. All elements that make up a tourist business, most importantly, excellent service provision is what is most likely influenced by the mood and furthermore by the open links of the limbic brain system. In the field of hotel management and especially in the human resources training which does not concern just a knowledge, but a knowledge that does activate the spirit, all emotional abilities become more and more essential for the supremacy of each job position with the main emphasis on flexibility, teamwork and the customer orientation. The appropriate training on hotel human resources is the key to success for the emotional intelligence development as well as the development of team culture within its interior environment. People’s training is coordinated by the vision and objectives of the company and real leadership in order to develop the best possible performance for the successful project execution and at the same time for the people working on it