Exploring the performance of service quality and TQM in the tourism industry : the TOURSQUAL model

Sigala, Marianna/ Christou, Evangelos/ Χρήστου, Ευάγγελος/ Σιγάλα, Μαριάννα


Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Issue Date: 2000
Citation: Christou, E. & Sigala, M. (2000). Exploring the performance of service quality and TQM in the tourism industry: the TOURSQUAL model. in 1st RIT International Conference on Tourism, Recreation & Leisure που διεξήχθη σε Athens, Greece. Φορέας διεξαγωγής Research Institute for Tourism
RIT International Conference on Tourism, Recreation & Leisure, Athens, 2000
Description: Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2000
URI: http://195.251.240.227/jspui/handle/123456789/4541
Appears in Collections:Δημοσιεύσεις σε Περιοδικά

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