Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model
Sigala, Marianna/ Christou, Evangelos/ Χρήστου, Ευάγγελος/ Σιγάλα, Μαριάννα
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Sigala, Marianna | el |
| dc.contributor.author | Christou, Evangelos | el |
| dc.contributor.other | Χρήστου, Ευάγγελος | el |
| dc.contributor.other | Σιγάλα, Μαριάννα | el |
| dc.date.accessioned | 2015-07-13T08:51:14Z | el |
| dc.date.accessioned | 2018-02-27T18:18:14Z | - |
| dc.date.available | 2015-07-13T08:51:14Z | el |
| dc.date.available | 2018-02-27T18:18:14Z | - |
| dc.date.issued | 2002 | el |
| dc.identifier | http://www.cabdirect.org/abstracts/20033012429.html;jsessionid=3B8A35CAD708DC3A0A0A1D04224E90E9 | el |
| dc.identifier.citation | Christou, E., Sigala, M. (2002). Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model.. Acta Turistica 14, (2). Διαθέσιμο σε: http://www.cabdirect.org/abstracts/20033012429.html;jsessionid=3B8A35CAD708DC3A0A0A1D04224E90E9 (Ανακτήθηκε 13 Ιουλίου 2015). | el |
| dc.identifier.citation | Journal: Acta Turistica, vol 14, no 2, 2002 | el |
| dc.identifier.issn | 0353-4316 | el |
| dc.identifier.uri | http://195.251.240.227/jspui/handle/123456789/4451 | - |
| dc.description | Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2002 | el |
| dc.description.abstract | This paper explains the various aspects of service quality and total quality management in hospitality organizations. In addition, an innovative model (the HOSTQUAL) that can be used for defining the extent to which the implementation of a total quality programme in a hospitality service firm meets the desired objectives, is conceptually developed and proposed. | el |
| dc.language.iso | en | el |
| dc.publisher | University of Zagreb, Faculty of Economics and Business Zagreb | el |
| dc.rights | Το τεκμήριο πιθανώς υπόκειται σε σχετική με τα Πνευματικά Δικαιώματα νομοθεσία | el |
| dc.rights | This item is probably protected by Copyright Legislation | el |
| dc.title | Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model | el |
| dc.type | Article | el |
| heal.type | other | el |
| heal.type.en | Other | en |
| heal.dateAvailable | 2018-02-27T18:19:14Z | - |
| heal.language | el | el |
| heal.access | free | el |
| heal.recordProvider | ΤΕΙ Θεσσαλονίκης | el |
| heal.fullTextAvailability | false | el |
| heal.type.el | Άλλο | el |
| Appears in Collections: | Δημοσιεύσεις σε Περιοδικά | |
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