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Trust in online transactions is still vital for the success of e commerce. The advent of technology as a mediator of human life has a corollary value. The COVID 19 pandemic has had a profound impact on various aspects of society, radically changing the way we live, work and shop. One sector that has seen a significant transformation is the retail sector, with the rise of online shopping being the new norm. This essay aims to explore how e commerce and supply chain management have been integrated, particularly in the context of the pandemic. By examining the interaction between these two areas, we can gain insights into the challenges and opportunities presented by thi s paradigm shift. Quality of service is of great importance for customer satisfaction in cargo services. In fact, the importance of freight services is gradually increasing as online shopping increases. Also, in times of crisis affecting the whole society, such as Covid 19, consumers cannot go to social places or shops for shopping also cause an increase in online shopping. The courier market has experienced impressive growth rates worldwide over the last decade. E commerce is one of the main drivers of gro wth in the courier market generating significant revenues, especially in the last year, during the pandemic caused by the coronavirus pandemic. Physical distance, business lockdown and other restrictive measures have accelerated the growing trends in e com merce. With consumers facing pandemic related restrictions around the world, Internet users have turned more frequently to online shopping and even ordered basic goods.