Critical Success Factors for Implementing Integrated ERP/CRM Systems (Conference presentation)
Athanasaki, M.T./ Stefanou, C.J./ Αθανασάκη, Μ.Τ/ Στεφάνου, Χ.
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Athanasaki, M.T. | en |
| dc.contributor.author | Stefanou, C.J. | en |
| dc.contributor.other | Αθανασάκη, Μ.Τ | el |
| dc.contributor.other | Στεφάνου, Χ. | el |
| dc.date.accessioned | 2016-06-01T12:21:43Z | - |
| dc.date.available | 2016-06-01T12:21:43Z | - |
| dc.identifier.citation | International Conference on Contemporary Marketing Issues (ICCMI) 13 – 15 June 2012 Thessaloniki, Greece | - |
| dc.identifier.uri | http://195.251.240.227/jspui/handle/123456789/1236 | - |
| dc.description | Άρθρο Συνεδρίου--ΑΤΕΙΘ, 2012 | - |
| dc.format.extent | 554Kb | - |
| dc.relation.ispartof | International Conference on Contemporary Marketing Issues (ICCMI) | - |
| dc.rights | Default License | - |
| dc.rights | Το τεκμήριο πιθανώς υπόκειται σε σχετική με τα Πνευματικά Δικαιώματα νομοθεσία | - |
| dc.rights | This item is probably protected by Copyright Legislation | - |
| dc.source.uri | http://195.251.240.227/jspui/handle/123456789/1176 | - |
| dc.source.uri | http://www.mba.teithe.gr/wp-content/uploads/courses/ICCMI2012CONFERENCEPROCEEDINGS.pdf | - |
| dc.subject | Critical Success Factors (CSFs) | en |
| dc.subject | Customer Relationship Management (CRM) | en |
| dc.subject | Enterprise Resource Planning | en |
| dc.subject | ES Integration | en |
| dc.subject | Enterprise Application Integration (EAI) | en |
| dc.subject | Literature review | en |
| dc.subject | Κρίσιμοι παράγοντες επιτυχίας | el |
| dc.subject | Διαχείριση πελατειακών σχέσεων | el |
| dc.subject | ΕΣ Ενσωμάτωση | el |
| dc.subject | Επιχείρηση εφαρμογής και ενσωμάτωσης | el |
| dc.subject | Λογοτεχνική κριτική | el |
| dc.title | Critical Success Factors for Implementing Integrated ERP/CRM Systems | en |
| heal.type | conferenceItem | - |
| heal.type.en | Conference presentation | en |
| heal.dateAvailable | 2016-06-01T12:22:43Z | - |
| heal.language | en | - |
| heal.access | free | - |
| heal.recordProvider | Σχολή Διοίκησης και Οικονομίας / Τμήμα Διοίκησης Επιχειρήσεων | el |
| heal.publicationDate | 2012-06 | - |
| heal.bibliographicCitation | Athanasaki, M.T. &Stefanou, C.J., 2012, 'Critical Success Factors for Implementing Integrated ERP/CRM Systems', ICCMI, 13 – 15 June 2012 Thessaloniki, Greece, Alexander Technological Educational Institute (ATEI) of Thessaloniki, Thessaloniki, pp. 357-364. | en |
| heal.abstract | In the era of economic globalization and technology expansion, enterprises understand that, in order to support their activities and gain larger market share, they must integrate their front-office Customer Relationship Management (CRM hereafter) and back-office Enterprise Resource Planning (ERP hereafter) systems as to give birth to new customercentric strategies and remain competitive. Researchers’ and practitioners’ interest in ERP/CRM integration is increasing. There is, however, a strong debate in the research community, concerning the success and failure rate of ERP/CRM integration projects. The successful integration is elusive to many enterprises and therefore, both academics and practitioners have attempted to identify and understand the factors affecting the ERP/CRM integration process. In order to further advance research within this area, the present paper reports a comprehensive review of the literature on Critical Success Factors (CSFs hereafter) involved in ERP/CRM software integration. The findings suggest that a variety of factors have a great impact on the ERP/CRM integration projects, such as top management support and clarity of responsibilities, clear integration motivation, objectives, strategy and methods, users’ appreciation on system integration, qualified project team, effective coordination between project team and ERP/CRM staff, business process reengineering, effective internal and external communication and so on. Future research should develop a model of the effectiveness of ERP/CRM integration based on empirical evidence, in order to provide a better understanding of the factors critically involved in a successful ERP/CRM integration. | en |
| heal.publisher | Alexander Technological Educational Institute (ATEI) of Thessaloniki, Department of Marketing | en |
| heal.publisher | Bucks New University | en |
| heal.fullTextAvailability | true | - |
| heal.conferenceName | International Conference on Contemporary Marketing Issues (ICCMI) | en |
| heal.conferenceItemType | full paper | - |
| heal.type.el | Δημοσίευση σε συνέδριο | el |
| Appears in Collections: | ICCMI (2012) | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Athanasaki_Stefanou_Critical_Success_Factors_for_Implementing.pdf | 554.16 kB | Adobe PDF | View/Open |
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