Πως η επαγγελματική εξουθένωση(burnout)στο επάγγελμα των ιπτάμενων φροντιστών - αεροσυνοδών επηρεάζει την εικόνα του τελικού προσφερόμενος προϊόντος και υπηρεσίας:Μελέτη περίπτωσης:Case study: Αεροπορικές εταιρείες (Master thesis)
Χρυσοπουλίδου, Χριστίνα
The current dissertation has been done as part of the master degree program of tourist
administration with direction the administration of air flights with intention to obtain
the master degree. Scope of the current research and dissertation was to analyze and
test the professional burnout and how the latter could affect the picture of the final
product and services in the job of flight crew.
Firstly, we define the objective scope of the research and we attach the bibliographic
scope of the research objectives and we document the information that was extracted
from the definition of these objectives.
Then, the research hypotheses were defined and are related with the subject of the
dissertation. Research was done based on the defined hypotheses.
Institution and School/Department of submitter: | Σχολή Διοίκησης και Οικονομίας / Τμήμα Διοίκησης Επιχειρήσεων |
Keywords: | επαγγελματική εξουθένωση;πλήρωμα;εξυπηρέτηση πελατών;burnout in airlines;fatigue;aviation |
Description: | Μεταπτυχιακή εργασία--ΣΔΟ-Τμήμα Διοίκησης Επιχειρήσεων,2018--αα10450 |
URI: | http://195.251.240.227/jspui/handle/123456789/11421 |
Appears in Collections: | Μεταπτυχιακές Διατριβές |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Chrisopoulidou.pdf | 2.8 MB | Adobe PDF | View/Open |
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