E-Banking (Bachelor thesis)
Traditionally, all banking operations were carried through with the use of ''paper'' in all its forms (applications, letters, contracts etc.). By the time automatic processing of personal data emerged, the traditional use of paper -as the basic tool for banking operations- has been gradually decreased and is expected to be completely abated. The conducting of banking transactions and operations, which depends entirely on Information Technology (I.T.) and the widespread use of personal computers, is widely known as ''electroning banking''. E-banking is rapidly expanding in contemporary bank services due to utilization of capacities that (developing) computer science offers. Electronic commerce has revolutionizes banking transactions, thus assuming to make consumers' lives much easier as it transfers the bank itself on our computer screen, thus drastically reducing the cost the both sides, while consumers gain valuable time as they can be serviced 24 hours in 24 hours a day. As far as the present work is concerned, the issue of electronic banking was analysed objectively and realistically.
|Alternative title / Subtitle:||Development and Importance in Greece A linguistic approach on e-banking|
|Institution and School/Department of submitter:||Σχολή Διοίκησης και Οικονομίας / Τμήμα Λογιστικής και Χρηματοοικονομικής|
|Keywords:||Computer technology;E- baking;Internet banks;Greece;Customer|
|Table of contents:||SUMMARY 1 CONTENTS 2 INTRODUCTION 3 CHAPTER 1 5 COMPUTER TECHNOLOGY AND E-BANKING 5 1.1 INTRODUCTION 5 1.2 INFORMATION TECHNOLOGY AND COMMUNICATIONS (ICT) 6 1.3 INFORMATION SYSTEMS AND METHODS OF CUSTOMER SATISFACTION 7 1.4 ELECTTRONIC BANKING AND ANALYSIS OF THE GOALS AND OBJECTIVES 8 1.5 STRUCTURE OF THE FINANCIAL SYSTEM IN GREECE 9 CHAPTER 2 12 ELECTRONIC BANKING AND CUSTOMER SATISFACTION 12 2.1 INTRODUCTION 12 2.2 E-banking and customer satisfaction 13 2.3 Problems and prospects 14 2.4 THE FEASIBILITY OF INTERGRATED BANKING TRANSACTIONS FROM DISTANCE 16 CHAPTER 3 20 INTERNET BANKING IN GREECE 20 3.1 Internet Banking in Greece 20 3.2. The Development of Internet Banking Services in Greece 22 3.3. Greek Internet Banks 23 SATISFACTION IN THE CURRENT REALITY 25 3.4. Degree of Satisfaction in the Current Reality 25 CHAPTER 4 25 IMPORTANCE OF TRANSACTIONS FROM DISTANCE 25 4.1. THE IMPORTANCE OF TRANSACTIONS FROM DISTANCE FOR THE CUSTOMER AND THE BANK 25 CHAPTER 5 28 CONCLUSIONS 28 REFERENCES 29|
|Appears in Collections:||Πτυχιακές Εργασίες|
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